Burnley Counselling Services
Terms and Conditions
Sessions are held at regular weekly intervals unless with prior agreement. Each session lasts for one clinical hour (between 50-60 minutes). Please let me know in advance of any times you will not be available for your regular session.
Please ensure you arrive promptly for your session. I regret, I cannot make up time if you are late. f you are more than 15 minutes late, your session may be classed as a "no show" and no refund will be given. Please contact me as soon as you can if you are going to be delayed.
Individual Sessions £55
Couples Sessions £80
Full payment is required at time of booking.
Payments are by invoice for company/agency schemes etc. and are payable within 30 days. Interest will be charged on all outstanding commercial invoices. I reserve the right to also charge a one of compensation payment.
You can cancel your session and receive a full refund providing you give at least 48 hours notice.
You may be able to rearrange your session subject to my availability providing you give at least 48 hours notice.
No refund will be given for appointments cancelled or rearranged with less than 48 hours notice.
No refund will be given for "no shows".
If you have cancelled or rearranged on more than two occasions, I will discuss with you whether it's appropriate for your treatment to continue.
The content of our sessions is confidential to you the client and to me the therapist, although I will need to discuss our work with my clinical supervisor in the interest of good practice and in accordance with my accrediting body's requirements.
In exceptional circumstances, where I am concerned for your well being, or that of others, I may find it necessary to seek help outside the therapeutic relationship; I would always and in the first instance seek to gain your agreement to this. You may have given me details of your doctor, but I would not communicate with him or her without a full discussion with you first. I would however expect you to tell me about any medication you may be given and about any ‘other help’ you may receive during our therapeutic treatment.
In the case of a disclosure concerning acts of terrorism under the terrorism act, proceeds of crime act, or acts specific to the children’s act, confidentiality will be broken and such disclosures will be passed onto the relevant authority without delay.
I may make brief notes after each session. These will be kept in accordance with GDPR. These are purely to help me in my work with you, they are disclosed to no one, other than to my clinical supervisor if necessary. These notes will be securely stored.
Please ensure you are in a quiet, private place where nobody can hear you, or disturb you. You may wish to use headphones. If I deem that the setting is not sufficiently private, I reserve the right to terminate the session and no refund will be given.
Recording of the session is forbidden without prior consent of both parties to ensure compliance with relevant legislation.
It is recommended that you use a private computer, not a public or work one and ensure that your security software is up to date.
Should we experience any interruption in internet connection or other technical breakdown during your session, I will contact you on the phone number provided and we may continue your session this way if appropriate.
Clients Outside of the UK.
My insurance allows me to work with overseas clients online, excluding those who reside in the USA.
Any work undertaken is in accordance with UK (English) law only and any disputes will be subject to UK (English) law.
As a private practice, my services do not include emergency treatment. If you have thoughts of harming yourself and/or others, which you feel unable to manage, please contact your GP or local Mental Health Care Team.
Extra Work Undertaken
If you want me to write any reports or letters on your behalf, the time taken will be charged at £55 per hour or part of. Please let me know in advance if you are seeking a professional letter of any kind or are seeking therapy as part of a legal claim.
It is natural sometimes to experience feelings of frustration or dissatisfaction during a course of therapy. Please discuss these with me in the first instance. If you believe that your complaint has not been resolved to your satisfaction, your can escalate this directly to my professional body (National Register of Hypnotherapists and Psychotherapists)